Trade not working, Char not linked

I can't whisper other players for trading. The database on this website only linked a PoE 1 character, but not a PoE2 char.
My Xbox account is linked to your database.

As i really enjoy trading in MMO can you please have a look at that?
Already wrote an email before holidays.

Thanks.

I got the exact same problem.

found a solution to the problem?