Is AI being used for the support e-mail?

I feel like their support is definitely ran partly by AI. I sent them an email from 3 different e-mails because I could not figure out which e-mail belongs to the account I use for poe2 since I cannot log in. Then for each e-mail address when I send the first message I get a reply within 10minutes but their reply always asks me for some extra information or disregards the information I have already provided. After the first initial reply I never get an e-mail back. To me it seems like AI is programmed to stall the support tickets and show the customer a false sense of "we are doing something" but in reality you might be waiting for weeks on end without a reply from a real person. Has anyone experienced something similar? I have had so many different exchanges with the "support" without any help actually being provided.

to give some background:
I made a joke about RMTing, I got banned for 24h, my ban didnt expire after 24h, i apologized and admitted it was stupid, kept getting asked for stuff like my account name and 4 number id (which I couldnt access because my account was locked). In my head like, I am not asking to recover my password or anything like that, I just want to be unbanned.

after so many back and forth emails i finally got this:

[Removed by Support]

Despite the ban message saying that it would only last 24h. I asked the support to verify since I have never RMTed ever. I literally delete all my characters with hundreds of divines worth of gear and I asked the support to look into that with no avail. Is a single joke, as dumb as it was, is really a sufficent proof to basically ban someone 2 weeks into the new league while the ban probably gonna until the next league given how slow support is? If you are so overwhelmed with support request should you not be veryfing whether someone actually broke code of conduct or not?