issue with ascendanys and trials

i just came back to my league starter and it shows me with only1 trial complete as in 2 ascendancy points allocated with none unallocated ... i also do not have a green token for a trial so i went to the chimera and the traitor and killed both no trial token dropped green or otherwise


i have several tokens i had picked up at various times on my other toon

that said i cannot gain anything from the 7 round ulti nor the 1 floor sanct

i can only gain points from the 10 ulti and 3 floor sanct ... that would be whatever really but it doesnt explain why i am still missing 2 points and completing everything would leave me still with only 6 points in total

i would like this corrected by either giving me 2 points for the completed trial or returning the green token ... if we are being honest wedoing the lower trial would be trivial but if it was up to me i would rather not have to do one of the 2 worst mechanics ever made anymore than i absolutely have to