Please help me troubleshoot the game!

The boss didn't transform, so I couldn't get out of the map.
Error reference code: 1,404,649,733
https://drive.google.com/file/d/1U0QfODzyLANQv8bwG4_lH2JViVJTUgtv/view?usp=sharing
I need help from the player support team. I can't exit the map, so I can't continue playing PoE 2. Thank you!