PoE 2 Latency Spikes?

Entered maps today, sudden lag spike turned complete disconnection from server and latency climbed to the tens of thousands. Exited game, logged back in, my lvl71 hardcore character was now downgraded to softcore.

My hunch is that the server kept processing gameplay while my client was completely disconnected and some mob killed me all the while nothing was happening on my screen. Note that at the time of disconnect I was not in a dangerous situation either, some mob must have crawled from outside the screen while the client was unresponsive.

Also, before exiting game I tried to exit to character select multiple times but it had no effect at all.

Obviously very disappointed by this and not very excited to start a new hardcore run after this. I play hardcore exclusively too, so continuing on softcore doesn't appeal to me either. I'm sure I'll be back eventually since I absolutely love PoE2 but I can't say if I'm going to return for this league.

I understand that this can happen and to be fair it's the first time I've encountered this on 500 total hours of gameplay, but leaving a bug report comment anyway.

Game is unplayable to me since last patch, massive lag in endgame maps. I am frustrated and beyond with this game at this point i just want to uninstall and get my money back.